Just two months after returning to booking.com, Sol Azur (4 stars, Hammamet) has one of the highest satisfaction ratings in the area: 9.3. According to its General Manager, Riadh Agoun, the hotel owes this result to its Head of Customer Relations, Ms. Dorsaf Arifi.
Ms. Arifi, who has been with the Azur group for some 30 years, attributes the credit to the training she has received within the group, as well as to her “nature,” which has given her an easy rapport with other people.
She sums up her approach as being attentive to guests’ wishes and complaints, whether before, during, or after their stay. “The guest does not cease to be a guest after leaving the hotel,” she points out.