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    Accueil » Customer satisfaction: The leaders hold their ground

    Customer satisfaction: The leaders hold their ground

    A “Customer Satisfaction” ranking based on the ratings given on Booking.com.
    8 April 2026Updated:8 April 2026 Monitoring
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    With the exception of Hammamet, where the de-programming of TUI Blue Manar has propelled La Badira to the top spot, the situation remains largely unchanged everywhere else, including The Residence Douz’s leadership among all resorts in the country.

    The leaders’ consistent excellence is commendable: the Belvédère in Tunis, The Residence in Gammarth, La Badira in Hammamet, Iberostar Selection Eolia in Djerba, and Iberostar in Sousse/Port El Kantaoui have solidified their positions in their respective regions.
    (photos : La Badira, The Residence Tunis, The Residence Douz, Iberostar Selection Eolia, Le Belvédère)

    • See below the ranking of hotels by region.

    It is worth noting the arrival of new challengers. These include Diar Lemdina in Hammamet and, in Djerba, Fiesta Beach and Al Jazira Beach.

    We can also highlight future contenders for the Top 5, such as the Carlton in Tunis (8.4 based on 3,272 reviews) or, in Hammamet, the Medina Belisaire (8.6 based on 492 reviews), the Oceana (8.6 based on 516 reviews), and the Steigenberger (8.4 based on 1,516 reviews).

    The Monarque El Fatimi in Mahdia, with only 60 reviews so far, has a rating of 8.2. The Radisson Palace in Djerba seems to be returning to excellence under its new management, with a rating of 8.1 based on 2,335 reviews.

    Table: Top 5 Hotels by region

    RankHotelCategoryRatingReviews
    Tunis
    1Belvédère Fourati49.2761
    2.1Radisson Tunis City Center48.8561
    2.2Novotel Tunis Lac48.8307
    3.1Hôtel Suisse38.72,513
    3.2Kyriad Prestige48.7587
    4.1Radisson Blu Hotel & Convention Center58.6959
    4.2Hotel Sheraton Tunis58.6654
    5Le Corail Suites48.51,218
        Adam Hotel Suites: not listed on booking.com *
    Hôtels de charme
    1Dar El Jeld59.5804
    2Dar El Medina491,311
    Gammarth/ La Marsa
    1.1The Residence Tunis59.11,111
    1.2The Nine49.1276
    2Dar Saïd49476
    3Four Seasons58.8544
    4Mövenpick Hotel Gammarth58.4815
    5Dar El Marsa58.3644
    Hôtels de charme
    1La Menara Hotel & Spa59.4386
    2La Villa Bleue58.3410
    Hammamet/ Nabeul

    1.1

    La Badira59.11,611
    1.2Royal Tulip Taj Sultan59.1291
    2Royal Azur591,738
    3Solaria & Thalasso58.9781

    4

    Hôtel Khella Medina38.81,695

    5.1

    Diar Lemdina48.7505

    5.2

    The Sindbad58.7404

    5.3

    Hasdrubal Thalassa & Spa58.7323
        TUI Blue Manar: not listed on booking.com *
    Sousse/ Port El Kantaoui
    1Iberostar Selection Diar El Andalous59.3890
    2.1Marhaba Palace59.2833
    2.2Iberostar Selection Kantaoui Bay59.2623
    3Marhaba Beach492,077
    4Jaz Tour Khalef58.71,404
    5Sentido Bellevue Park58.6790
    Monastir

    1

    Iberostar Selection Kuriat Palace591,189
    Mahdia
    1Dar Al Madina29.3436
    2Iberostar Selection Royal Mansour58.41,231
    Djerba
    1Iberostar Selection Eolia59.1430
    2Iberostar Waves Mehari48.8932
    3Seabel Rym Beach48.6188
    4.1Al Jazira Beach38.3623
    4.2Télémaque Beach48.3394
    5.1Hasdrubal Prestige58.2388
    5.2Fiesta Beach48.2192
        TUI Blue Palm Beach Palace: not listed on booking.com *
    Hôtels de charme
    1Dar Edhiafa39.2321
    Sfax
    1Business Hotel48.8865
    2Ibis38.6516
    3.1Concorde Sfax Center48380
    3.2Palais Royal48104
    Hôtels de charme
    1Borj Dhiafa59.1443
    Tabarka

    1

    La Cigale592,012
    Cap Bon

    1

    Royal Tulip Korbous Bay58.51,720
    Tozeur/ Douz
    1The Residence Douz59.4332
    2The Mora Sahara Tozeur59.2435

    • This table lists the 5 top-ranked hotels (or more in the case of a tie) in each region according to Booking.com ratings of hotels as of April 5, 2026.
    • Where ratings are equal, the number of reviews takes precedence.
    • Only hotels with more than 100 reviews and a rating of 8/10 or higher have been included in this ranking.

    * Hotels not listed: A hotel’s absence from booking.com may be due to non-payment to the platform or a voluntary removal by the hotel itself.

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