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    Accueil » Customer satisfaction: the most satisfying and the rest

    Customer satisfaction: the most satisfying and the rest

    A “Customer Satisfaction” ranking based on the ratings given on Booking.com.
    7 January 2026Updated:8 February 2026 Monitoring
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    The Residence Tunis ended 2025 at the top of its region (9.1 with 1,126 reviews) and The Residence Douz remained the country’s top-ranked hotel with a score of 9.4. The other leaders maintained their positions, such as TUI Blue Manar in Hammamet (9.3), Marhaba Palace in Sousse-Port El Kantaoui (9.2), and Iberostar Selection Eolia in Djerba (9).

    The year 2025 ends much as it began. The same brands, or almost the same, sit at the top of the rankings, with local and foreign brands virtually neck and neck, except in Hammamet, where local brands dominate the rankings.
    (Photo: The Residence Tunis)

    •  See below the ranking of hotels by region.

    At the end of this year, it is regrettable that some Tunisian brands and chains are absent from the ranking because, despite calling themselves “Palace” or “Royal,” they have not managed to break out of the satisfaction rating range of 6 to 7 points.

    Disappointment also comes from international chains such as Hilton Skanes, which, after a year in operation, has failed to climb to the top of the rankings. The same is true for Four Seasons Gammarth, whose ranking does not live up to the reputation of its chain.

    In contrast, Tunisian brands such as Marhaba, Royal Azur, La Badira, Medina Hotels, and Sindbad (8.6) maintain high levels of satisfaction.

    In terms of city hotels, despite the dominance of major international brands, certain Tunisian brands are doing well (Business Hotel, Carlton, Le Corail, Dar El Marsa, etc.). Belvédère Fourati and Adam even have the luxury of achieving the highest scores in Tunis.

    Finally, the ranking confirms the strong performance of The Residence Douz, which remains at the top of all resorts with a score of 9.4, despite the return of the other southern resort, now operating under the name The Mora Sahara, in Tozeur. The latter is off to a strong start with a rating of 9.2.

    The Residence Tunis ranks at the top of the hotels in its region (rating of 9.1 for 1,126 reviews). Finally, we should mention an atypical brand that cannot really be classified among the international brands as it only exists in Tunisia: Royal Tulip, represented by two magnificent establishments in Hammamet (Royal Tulip Taj Sultan) and Korbous (Royal Tulip Korbous Bay), both of which regularly feature among the best in the rankings.

    Table: Top 5 Hotels by region

    Rank Hotel Category Rating Reviews
    Tunis
    1.1 Belvédère Fourati 4 9.2 788
    1.2 Adam Hotel Suites 5 9.2 517
    2 Radisson Tunis City Center 4 8.8 501
    3.1 Hôtel Suisse 3 8.7 2,276
    3.2 Kyriad Prestige 4 8.7 523
    3.3 Novotel Tunis Lac 4 8.7 312
    4 Radisson Blu Hotel & Convention Center 5 8.6 742
    5.1 Le Corail Suites 5 8.5 1,257
    5.2 Sheraton Tunis 5 8.5 645
    Hôtels de charme
    1 Dar El Jeld 5 9.5 856
    2 Dar El Medina 4 9.1 1,305
    Gammarth/ La Marsa
    1.1 The Residence Tunis 5 9.1 1,126
    1.2 Dar Saïd 4 9.1 456
    1.3 The Nine 4 9.1 212
    2 Four Seasons 5 8.9 560
    3.1 Mövenpick Hotel Gammarth 5 8.3 805
    3.2 Dar El Marsa 5 8.3 669
    Hôtels de charme
    1 La Menara Hotel & Spa 5 9.4 360
    2 La Villa Bleue 5 8.3 411
    Hammamet/ Nabeul

    1

    TUI Blue Manar 5 9.3 1,054

    2.1

    La Badira 5 9.1 1,585
    2.2 Royal Tulip Taj Sultan 5 9.1 264
    3 Royal Azur 5 9 1,779
    4 Hôtel Khella 3 8.9 1,609

    5

    Medina Solaria & Thalasso 5 8.8 842
    Sousse/ Port El Kantaoui

    1.1

    Marhaba Palace 5 9.2 833
    1.2 Iberostar Selection Diar El Andalous 5 9.2 810
    1.3 Iberostar Selection Kantaoui Bay 5 9.2 598
    2 Marhaba Beach 4 8.8 2,009
    3.1 Jaz Tour Khalef 5 8.6 1,339
    3.2 Sentido Bellevue Park 5 8.6 766
    4 Marhaba Club 4 8.5 232
    5 TUI Suneo Royal Kinz 4 8.4 143
    Monastir

    1

    Iberostar Selection Kuriat Palace 5 9.1 1,151

    2

    Sahara Beach Aquapark Resort 3 8.4 187
    Mahdia
    1 Dar Al Madina 2 9.2 410
    2 Iberostar Selection Royal Mansour 5 8.5 1,201
    Djerba
    1 Iberostar Selection Eolia 5 9 313
    2.1 Iberostar Waves Mehari 4 8.8 918
    2.2 Seabel Rym Beach 4 8.8 189
    3 TUI Blue Palm Beach Palace 5 8.5 1,075
    4 Télémaque Beach 4 8.4 357
    5 Hasdrubal Prestige 5 8.2 406
    Hôtels de charme
    1 Dar Edhiafa 3 9.2 321
    Sfax
    1 Business Hotel 4 8.7 829
    2.1 Ibis 3 8.6 518
    2.2 Concorde Sfax Center 4 8.6 517
    Hôtels de charme
    1 Borj Dhiafa 5 9.1 455
    Tabarka

    1

    La Cigale 5 9 1,865
    Cap Bon

    1

    Royal Tulip Korbous Bay 5 8.6 1,628
    Tozeur/ Douz

    1

    The Residence Douz 5 9.4 293
    2 The Mora Sahara Tozeur 5 9.2 411

    • This table lists the 5 top-ranked hotels (or more in the case of a tie) in each region according to Booking.com ratings of hotels as of January 5, 2026.
    • Where ratings are equal, the number of reviews takes precedence.
    • Only hotels with more than 100 reviews and a rating of 8/10 or higher have been included in this ranking

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