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    Accueil » Customer satisfaction: Iberostar still the most popular

    Customer satisfaction: Iberostar still the most popular

    A “Customer Satisfaction” ranking based on the ratings given on Booking.com
    8 December 2025Updated:8 December 2025 Monitoring
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    Iberostar remains the most represented chain in our Top 5 by region with 6 hotels. Hammamet confirms the excellent standard of its hotels. The Residence Douz retains the highest satisfaction rating across all regions.

    Month after month, Iberostar regularly has six hotels in our Top 5 by region. From Sousse to Djerba via Monastir and Mahdia, the chain’s hotels are among the best, with ratings ranging from 8.5 to 9.2. This is the best performance among hotel chains. 
    (photo: Iberostar Selection Eolia Djerba)

    • See below our “Customer Satisfaction” ranking of hotels by region.

    Next come TUI hotels, with four properties (TUI Blue and Sunéo, pending the opening of The Mora Tozeur, formerly Anantara), and the Marhaba chain, which has three hotels in our ranking.

    Hammamet: the entry ticket is high

    The Hammamet region confirms that, among the major tourist regions, it is the one with the most excellent ratings. The entry ticket to make it into the Top 5 was particularly high this November, as a minimum rating of 8.9 was required (it is between 8.3 and 8.5 in other major resorts).

    As a result, high-performing hotels with a rating of 8.7 were excluded from the table, such as the Medina Solaria Thalasso and the Hasdrubal Thalasso & Spa.

    These ratings for the Hammamet region are all the more remarkable as they are often obtained with a high number of reviews. This is the case for the Royal Azur, which has 1,770 reviews.

    Changes by region

    In Tunis, the Bélvèdere Fourati ranks first in the region with a score of 9.2 (807 reviews), benefiting from the decline of Adam Hotel, which lost two-tenths of a point. A small 26-room hotel, the Hôtel Suisse, returns to the ranking.

    On the Carthage coast, The Nine, with only 192 reviews, remains in first place (9.2).

    In Sousse-Port El Kantaoui, the competition was particularly fierce. Taking into account the ties, nine hotels appear in our table. The leading pack, which is more crowded than elsewhere, includes three hotels with a rating of 9.2: the two Iberostar Diar El Andalous and Kantaoui Bay hotels, and the Marhaba Palace.

    Djerba remains at a lower overall level than the other regions, despite a slight improvement by the Iberostar Selection Eolia, which leads with a rating of 9.

    Across all regions, The Residence Douz continues to dominate with a rating of 9.4 (293 reviews). It is followed by TUI Blue Manar Hammamet with 9.3 (1,053 reviews).

    Table: Top 5 hotels by region

    RankHotelCategoryRatingReviews
    Tunis
    1.1Belvédère Fourati49.2807
    1.2Adam Hotel Suites59.2535
    2Radisson Tunis City Center48.8465
    3.1Hôtel Suisse38.72,165
    3.2Kyriad Prestige48.7467
    3.3Novotel Tunis Lac48.7309
    4Radisson Blu Hotel & Convention Center58.6683
    5.1Le Corail Suites58.51,266
    5.2Sheraton Tunis58.5636
    Hôtels de charme
    1Dar El Jeld59.5871
    2Dar El Medina49.11,303
    Gammarth/ La Marsa
    1The Nine49.2194
    2Dar Saïd49.1454
    3The Residence Tunis591,112
    4Four Seasons58.9561
    5.1Mövenpick Hotel Gammarth58.3812
    5.2Dar El Marsa58.3682
    Hôtels de charme
    1La Menara Hotel & Spa59.4343
    2La Villa Bleue58.3408
    Hammamet/ Nabeul

    1

    TUI Blue Manar59.31,054

    2

    AQI Venus Beach39.2303
    3La Badira59.11,560
    4.1Royal Azur591,770
    4.2Royal Tulip Taj Sultan59237

    5

    Hôtel Khella38.91,598
    Sousse/ Port El Kantaoui

    1.1

    Marhaba Palace59.2840
    1.2Iberostar Selection Diar El Andalous59.2791
    1.3Iberostar Selection Kantaoui Bay59.2574
    2Marhaba Beach48.81,965
    3.1Jaz Tour Khalef58.61,272
    3.2Sentido Bellevue Park58.6771
    4.1Marhaba Club48.4223
    4.2TUI Suneo Royal Kinz48.4139
    5TUI Blue Sheherazade48.3391
    Monastir

    1

    Iberostar Selection Kuriat Palace591,129

    2

    Sahara Beach Aquapark Resort38.4187
    Mahdia
    1Dar Al Madina29.2396
    2Iberostar Selection Royal Mansour58.51,203
    Djerba
    1Iberostar Selection Eolia59288
    2Seabel Rym Beach48.8191
    3Iberostar Waves Mehari48.7920
    4TUI Blue Palm Beach Palace58.51,086
    5Télémaque Beach48.4346
    Hôtels de charme
    1Dar Edhiafa39.2326
    Sfax
    1Business Hotel48.7806
    2Ibis38.5507
    3.1Concorde Sfax Center48.1369
    3.2Palais Royal48.1137
    Tabarka

    1

    La Cigale591,811
    Cap Bon

    1

    Royal Tulip Korbous Bay58.61,582
    Douz

    1

    The Residence Douz59.4293

    • This table lists the 5 top-ranked hotels in each region according to Booking.com ratings for the HOTELS category as of December 5, 2025.
    • For equal ratings, the number of reviews determines the hotel’s rank.
    • Only hotels with more than 100 reviews and a rating of 8/10 or higher have been included in this ranking.

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