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    Accueil » Customer satisfaction: the most satisfying and the rest

    Customer satisfaction: the most satisfying and the rest

    A “Customer Satisfaction” ranking based on the ratings given on Booking.com.
    7 January 2026Updated:7 January 2026 Monitoring
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    The Residence Tunis ended 2025 at the top of its region (9.1 with 1,126 reviews) and The Residence Douz remained the country’s top-ranked hotel with a score of 9.4. The other leaders maintained their positions, such as TUI Blue Manar in Hammamet (9.3), Marhaba Palace in Sousse-Port El Kantaoui (9.2), and Iberostar Selection Eolia in Djerba (9).

    The year 2025 ends much as it began. The same brands, or almost the same, sit at the top of the rankings, with local and foreign brands virtually neck and neck, except in Hammamet, where local brands dominate the rankings.
    (Photo: The Residence Tunis)

    •  See below the ranking of hotels by region.

    At the end of this year, it is regrettable that some Tunisian brands and chains are absent from the ranking because, despite calling themselves “Palace” or “Royal,” they have not managed to break out of the satisfaction rating range of 6 to 7 points.

    Disappointment also comes from international chains such as Hilton Skanes, which, after a year in operation, has failed to climb to the top of the rankings. The same is true for Four Seasons Gammarth, whose ranking does not live up to the reputation of its chain.

    In contrast, Tunisian brands such as Marhaba, Royal Azur, La Badira, Medina Hotels, and Sindbad (8.6) maintain high levels of satisfaction.

    In terms of city hotels, despite the dominance of major international brands, certain Tunisian brands are doing well (Business Hotel, Carlton, Le Corail, Dar El Marsa, etc.). Belvédère Fourati and Adam even have the luxury of achieving the highest scores in Tunis.

    Finally, the ranking confirms the strong performance of The Residence Douz, which remains at the top of all resorts with a score of 9.4, despite the return of the other southern resort, now operating under the name The Mora Sahara, in Tozeur. The latter is off to a strong start with a rating of 9.2.

    The Residence Tunis ranks at the top of the hotels in its region (rating of 9.1 for 1,126 reviews). Finally, we should mention an atypical brand that cannot really be classified among the international brands as it only exists in Tunisia: Royal Tulip, represented by two magnificent establishments in Hammamet (Royal Tulip Taj Sultan) and Korbous (Royal Tulip Korbous Bay), both of which regularly feature among the best in the rankings.

    Table: Top 5 Hotels by region

    RankHotelCategoryRatingReviews
    Tunis
    1.1Belvédère Fourati49.2788
    1.2Adam Hotel Suites59.2517
    2Radisson Tunis City Center48.8501
    3.1Hôtel Suisse38.72,276
    3.2Kyriad Prestige48.7523
    3.3Novotel Tunis Lac48.7312
    4Radisson Blu Hotel & Convention Center58.6742
    5.1Le Corail Suites58.51,257
    5.2Sheraton Tunis58.5645
    Hôtels de charme
    1Dar El Jeld59.5856
    2Dar El Medina49.11,305
    Gammarth/ La Marsa
    1.1The Residence Tunis59.11,126
    1.2Dar Saïd49.1456
    1.3The Nine49.1212
    2Four Seasons58.9560
    3.1Mövenpick Hotel Gammarth58.3805
    3.2Dar El Marsa58.3669
    Hôtels de charme
    1La Menara Hotel & Spa59.4360
    2La Villa Bleue58.3411
    Hammamet/ Nabeul

    1

    TUI Blue Manar59.31,054

    2.1

    La Badira59.11,585
    2.2Royal Tulip Taj Sultan59.1264
    3Royal Azur591,779
    4Hôtel Khella38.91,609

    5

    Medina Solaria & Thalasso38.8842
    Sousse/ Port El Kantaoui

    1.1

    Marhaba Palace59.2833
    1.2Iberostar Selection Diar El Andalous59.2810
    1.3Iberostar Selection Kantaoui Bay59.2598
    2Marhaba Beach48.82,009
    3.1Jaz Tour Khalef58.61,339
    3.2Sentido Bellevue Park58.6766
    4Marhaba Club48.5232
    5TUI Suneo Royal Kinz48.4143
    Monastir

    1

    Iberostar Selection Kuriat Palace59.11,151

    2

    Sahara Beach Aquapark Resort38.4187
    Mahdia
    1Dar Al Madina29.2410
    2Iberostar Selection Royal Mansour58.51,201
    Djerba
    1Iberostar Selection Eolia59313
    2.1Iberostar Waves Mehari48.8918
    2.2Seabel Rym Beach48.8189
    3TUI Blue Palm Beach Palace58.51,075
    4Télémaque Beach48.4357
    5Hasdrubal Prestige58.2406
    Hôtels de charme
    1Dar Edhiafa39.2321
    Sfax
    1Business Hotel48.7829
    2.1Ibis38.6518
    2.2Concorde Sfax Center48.6517
    Hôtels de charme
    1Borj Dhiafa59.1455
    Tabarka

    1

    La Cigale591,865
    Cap Bon

    1

    Royal Tulip Korbous Bay58.61,628
    Tozeur/ Douz

    1

    The Residence Douz59.4293
    2The Mora Sahara Tozeur59.2411

    • This table lists the 5 top-ranked hotels (or more in the case of a tie) in each region according to Booking.com ratings of hotels as of January 5, 2026.
    • Where ratings are equal, the number of reviews takes precedence.
    • Only hotels with more than 100 reviews and a rating of 8/10 or higher have been included in this ranking

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