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    Accueil » Customer satisfaction: small is beautiful

    Customer satisfaction: small is beautiful

    A “Customer Satisfaction” ranking based on the ratings given on Booking.com
    8 April 2025Updated:8 April 2025 Monitoring
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    The highest satisfaction scores were awarded to small luxury hotels. The rest of the ranking confirms the high scores of the Hammamet region and the Iberostar hotels.

    April’s results confirm that boutique hotels, suite hotels and small luxury hotels are all the rage with customers. In fact, Dar El Jeld (photo) and Adam Hotel Suites in Tunis, La Menara in Sidi Bou Saïd and The Residence Douz achieve the month’s highest satisfaction scores (9.5 for Dar El Jeld and 9.4 for the others).

    In the Sousse-Port El Kantaoui and Djerba regions, the supremacy of Iberostar hotels continued unabated. Among seaside resorts, Hammamet still boasts the highest number of hotels with scores above 8, making for stiff competition for the Top 5, still led by TUI Blue Manar.

    Since the change in Booking.com’s algorithm (giving greater weight to the most recent reviews), the results have remained fairly stable, apart from the entry into the regional rankings of some older hotels such as, this month, the Royal Thalassa in Monastir (8.1 with 1,518 reviews) and recently opened hotels such as Kyriad Prestige in Tunis and The Residence Douz.

    Table: top 5 Hotels by region

    RankHotelCategoryRatingReviews

    Tunis

    1Dar El Jeld59.51,020
    2

    Adam Hotel Suites

    5

    9.4

    635

    3

    Belvédère Fourati

    4

    9.3

    959

    4

    Radisson Tunis City Center

    4

    9

    188

    5

    Kyriad Prestige

    4

    8.9

    161

    Gammarth/ La Marsa

    1

    La Menara Hotel & Spa

    5

    9.4

    277

    2

    The Residence

    5

    9.1

    1,024

    3

    Dar Saïd

    4

    9

    443

    4

    Four Seasons

    5

    8.9

    633

    5

    Villa Bleue

    5

    8.5

    408

    Hammamet/ Nabeul

    1

    TUI Blue Manar

    5

    9.2

    818

    2

    The Mirage

    5

    9.1

    943

    3

    Hôtel Khella

    3

    9

    1,498

    4

    La Badira

    5

    9

    1,486

    5

    Royal Azur Thalasso

    5

    8.9

    1,458

    Sousse/ Port El Kantaoui

    1

    Iberostar Selection Kantaoui Bay

    5

    9.2

    566

    2

    Iberostar Selection Diar El Andalous

    5

    9

    814

    3

    Marhaba Palace

    5

    8.7

    905

    4

    Jaz Tour Khalef

    5

    8.6

    1,423

    5

    Marhaba Beach

    4

    8.5

    1,890

    Monastir

    1

    Iberostar Selection Kuriat Palace

    5

    8.9

    1,178

    2

    Sahara Beach Aquapark Resort

    3

    8.4

    203

    3

    Royal Thalassa

    5

    8.1

    1,518

    Mahdia

    1

    Dar Al Madina

    2

    9.1

    229

    2

    Iberostar Selection Royal Mansour

    5

    8.5

    1,132

    Djerba

    1

    Iberostar Selection Eolia

    5

    8.8

    130

    2

    Iberostar Waves Mehari

    4

    8.7

    929

    3

    Seabel Rym Beach

    4

    8.7

    187

    4

    Fiesta Beach

    4

    8.3

    239

    5

    Robinson Djerba Bahia

    5

    8.3

    134

    Sfax

    1

    Ibis

    3

    9

    662

    2

    Borj Dhiafa

    5

    9

    434

    3

    Business Hotel

    4

    8.7

    771

    4

    Palais Royal

    4

    8.3

    170

    5

    Radisson Hotel

    5

    8

    1,234

    Tabarka

    1

    La Cigale

    5

    8.9

    1,603

    Tozeur

    1

    Anantara

    5

    9.2

    459

    2

    Dar Hi

    4

    8.7

    130

    Douz

    1

    The Residence Douz

    5

    9.4

    127

    • This table lists the 5 top-ranked hotels in each region according to Booking.com ratings for the HOTELS category as of April 7, 2025.
    • For equal ratings, the number of reviews determines the hotel’s rank.
    • Only hotels with more than 100 reviews and a rating of 8/10 or higher have been included in this ranking.

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