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    Accueil » Customer satisfaction: stable leaders, Hammamet in the lead

    Customer satisfaction: stable leaders, Hammamet in the lead

    A “Customer Satisfaction” ranking based on the ratings given on Booking.com.
    6 November 2025Updated:6 November 2025 Monitoring
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    The ratings recorded since October did not significantly alter our Top 5 hotel rankings. One thing is clear: among the major regions, Hammamet stands out with its particularly high ratings.

    The extension of the high season into September and October did not affect hotel guest satisfaction. All regional leaders maintained their positions compared to last month. This is the case in Hammamet for the TUI Blue El Manar, and in Sousse for the Marhaba Palace and the Iberostar Selection Diar El Andalous and Kantoui Bay, while The Residence Douz retains its top ranking among all resorts in the country.

    • See below the ranking of hotels by region. 

    The ranking as of November 5 also sees the entry of a few new hotels. This is the case for two units of the Medina Hotels chain, the Solaria and the Diar Lemdina in Hammamet. There is also the Radisson Blu Hotel & Convention Center in Tunis (formerly Laico), which seems to be finding its stride after its change of brand.

    Regions: Hammamet in the lead 

    Among the major regions with at least five hotels rated above 8, Hammamet stands out for the high level of its top performers.

    In fact, the average rating of the Top 5 hotels in Hammamet puts it in first place, with an average of 8.96. The region has no fewer than eight hotels in our ranking (including those tied for the same score), with the lowest-ranked hotel scoring 8.7.

    In contrast, Djerba has a less impressive average of 8.66, with just five hotels ranked.

    The averages for the other regions are 8.92 for Tunis, 8.81 for Sousse, and 8.69 for the Carthage Coasts.

    Table: Top 5 Hotels by region

    RankHotelCategoryRatingReviews

    Tunis

    1Adam Hotel Suites59.4539
    2

    Belvédère Fourati

    4

    9.2

    828

    3

    Radisson Tunis City Center

    4

    8.9

    433

    4.1

    Kyriad Prestige

    4

    8.7

    452

    4.2

    Novotel Tunis Lac

    4

    8.7

    310

    5

    Radisson Blu Hotel & Convention Center

    5

    8.6

    835

    Hôtels de charme

    1Dar El Jeld59.5997
    2Dar El Medina49.11,306

    Gammarth/ La Marsa

    1

    The Nine

    4

    9.2

    174

    2.1

    The Residence Tunis

    5

    9

    1,092

    2.2

    Dar Saïd

    4

    9

    455

    3

    Four Seasons

    5

    8.9

    565

    4.1

    Mövenpick Hotel Gammarth

    5

    8.3

    810

    4.2

    Dar El Marsa

    5

    8.3

    675

    5

    Les Charmilles Hotel & Spa

    4

    8.1

    111

    Hôtels de charme

    1

    La Menara Hotel & Spa

    5

    9.4

    338

    2

    La Villa Bleue

    5

    8.4

    405

    Hammamet/ Nabeul

    1.1

    TUI Blue Manar59.21,037

    1.2

    AQI Venus Beach

    3

    9.2

    301

    2

    La Badira

    5

    9.1

    1,559

    3

    Royal Tulip Taj Sultan

    5

    9

    218

    4.1

    Royal Azur

    5

    8.9

    1,760

    4.2

    Hôtel Khella

    3

    8.9

    1,587

    5.1

    Medina Solaria & Thalasso

    5

    8.7

    880

    5.2

    Diar Lemdina

    4

    8.7

    531

    Sousse/ Port El Kantaoui

    1.1

    Marhaba Palace

    5

    9.2

    848

    1.2

    Iberostar Selection Diar El Andalous

    5

    9.2

    801

    1.3

    Iberostar Selection Kantaoui Bay

    5

    9.2

    565

    2

    Marhaba Beach

    4

    8.8

    1,969

    3.1

    Jaz Tour Khalef

    5

    8.6

    1,258

    3.2

    Sentido Bellevue Park

    5

    8.6

    767

    4

    TUI Suneo Royal Kinz

    4

    8.5

    134

    5

    TUI Blue Sheherazade

    4

    8.4

    369

    Monastir

    1

    Iberostar Selection Kuriat Palace

    5

    9

    1,162

    2

    Sahara Beach Aquapark Resort

    3

    8.5

    186

    Mahdia

    1

    Dar Al Madina

    2

    9.2

    386

    2

    Iberostar Selection Royal Mansour

    5

    8.5

    1,196

    Djerba

    1

    Iberostar Selection Eolia

    5

    8.9

    248

    2

    Seabel Rym Beach

    4

    8.8

    192

    3

    Iberostar Waves Mehari

    4

    8.7

    925

    4

    Télémaque Beach

    4

    8.5

    328

    5

    TUI Blue Palm Beach Palace

    5

    8.4

    1,085

    Hôtels de charme

    1

    Dar Edhiafa

    3

    9.2

    327

    Sfax

    1.1

    Business Hotel

    4

    8.6

    811

    1.2

    Ibis

    3

    8.6

    511

    2.1

    Concorde Sfax Center 

    4

    8.1

    368

    2.2

    Palais Royal

    4

    8.1

    142

    Tabarka

    1

    La Cigale

    5

    9

    1,792

    Cap Bon

    1

    Royal Tulip Korbous Bay

    5

    8.6

    1,549

    Douz

    1

    The Residence Douz

    5

    9.4

    287

    • This table lists the 5 top-ranked hotels (or more in the case of a tie) in each region according to Booking.com ratings of hotels as of November 5, 2025.
    • Where ratings are equal, the number of reviews takes precedence.
    • Only hotels with more than 100 reviews and a rating of 8/10 or higher have been included in this ranking.

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    Previous ArticleCustomer satisfaction: While The Mora is still to come, The Residence Douz reigns supreme

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