Which hotels get the best satisfaction ratings on booking platforms? Touriscope presents a “Customer Satisfaction” ranking based on the ratings given on Booking.com for the Hotels category. Here are the results obtained at the end of November 2024. Only establishments with more than 100 reviews were selected.
The Anantara Tozeur hotel obtained the highest rating for the whole country: 9.2 for 463 reviews. It is closely followed by The Residence hotel in Gammarth with 9 points for 1017 reviews – the other The Residence hotel, in Douz, surpasses it with a score of 9.5 but with only 37 reviews, which means we haven’t ranked it yet. The same score of 9 for the Hotel Khella in Hammamet: this 3-star hotel knows how to please its customers, and they don’t hesitate to let us know (1402 reviews).
In the 5-star category, these champions are closely followed by the Four Seasons in Gammarth (8.9 for 685 reviews) and four Hammamet hotels: La Badira (8.9 for 1408 reviews), The Mirage (now Iberostar Selection) (8.9 for 862 reviews), Royal Azur (8.8 for 1301 reviews), TUI Blue Manar (8.8 for 674 reviews); as well as Borj Edhiafa in Sfax (8.9 for 425 reviews) and Iberostar Selection Eolia in Djerba (8.8 for 111 reviews).
Ranking by region: A string of first places for Iberostar
By region, The Residence and Four Seasons lead the Gammarth ranking. In Tunis, its the 4-star Novotel Tunis Lac (8.8 for 376 reviews); the brand-new Radisson Hotel City Center and Kyriad Prestige City Center are at 9 and 9.3 points respectively, but without enough reviews to feature in the ranking. Competition in Tunis will undoubtedly become tougher, with the ex-Laico (previously not listed on Booking.com) now the Radisson Blu Hotel & Convention Center.
In Sousse, Monastir and Djerba, as in Mahdia, it’s an Iberostar that takes the lead. In Tabarka, La Cigale remains in the big league, with a score of 8.8 and 1,514 reviews.
Finally, there are a few hotels that lag behind, scoring less than the average of 5 out of 10, with unambiguous customer reviews. Such units often carry the 4-star classification: it is therefore urgent to adopt new classification standards that take into account the rating given by customers on the main booking platforms.
Table: Top 5 Hotels by region
| Rank | Hotel | Category | Rating | Reviews |
Tunis | ||||
| 1 | Novotel Tunis Lac | 4 | 8.8 | 376 |
| 2 | Mövenpick Hôtel du Lac | 5 | 8.3 | 956 |
| 3 | Business Hotel | 4 | 8.3 | 782 |
| 4 | Hôtel Royal Asbu | 5 | 8.3 | 654 |
| 5 | Tunis Mariott Hotel | 5 | 8.3 | 393 |
Gammarth/ La Marsa | ||||
1 | The Residence | 5 | 9 | 1,017 |
2 | Four Seasons | 5 | 8.9 | 685 |
3 | Dar El Marsa | 5 | 8.5 | 592 |
Hammamet/ Nabeul | ||||
1 | Hôtel Khella | 3 | 9 | 1,402 |
2 | La Badira | 5 | 8.9 | 1,408 |
3 | The Mirage | 5 | 8.9 | 862 |
4 | Royal Azur Thalasso | 5 | 8.8 | 1,301 |
5 | TUI Blue Manar | 5 | 8.8 | 674 |
Sousse/ Port El Kantaoui | ||||
1 | Iberostar Selection Kantaoui Bay | 5 | 8.7 | 482 |
2 | Jaz Tour Khalef | 5 | 8.6 | 1,289 |
3 | Iberostar Selection Diar El Andalous | 5 | 8.6 | 708 |
4 | Occidental Sousse Marhaba | 4 | 8.3 | 207 |
5 | Sentido Bellevue Park | 5 | 8.2 | 580 |
Monastir | ||||
1 | Iberostar Selection Kuriat Palace | 5 | 8.5 | 1,170 |
Mahdia | ||||
1 | Iberostar Selection Royal Mansour | 5 | 8 | 1,068 |
Djerba | ||||
1 | Iberostar Selection Eolia | 5 | 8.8 | 111 |
2 | TUI Blue Palm Beach Palace | 5 | 8.4 | 1,123 |
3 | Iberostar Waves Mehari | 4 | 8.4 | 931 |
4 | Radisson Blu Palace | 5 | 8 | 1,661 |
5 | TUI Magic Life Penelope Beach | 4 | 8 | 586 |
Sfax | ||||
1 | Dar Edhiafa | 5 | 8.9 | 425 |
2 | Business Hotel | 4 | 86 | 764 |
3 | Ibis | 3 | 8.5 | 648 |
4 | Radisson Hotel | 5 | 8.1 | 1,123 |
5 | Palais Royal | 4 | 8 | 198 |
Tabarka | ||||
1 | La Cigale | 5 | 8.8 | 1,514 |
Tozeur | ||||
1 | Anantara | 5 | 9.2 | 463 |
- This table lists the 5 highest-ranked hotels in each region at the end of November 2024. For equal ratings, the number of reviews determines the hotel’s rank. Only hotels with a rating of 8/10 or higher have been included.
Hammamet, Djerba and Tunis each had around ten candidates meeting this criterion. Other regions (Monastir, Mahdia, Tabarka, Tozeur) featured just one hotel with a score above 8.
Conversely, in the Hammamet/Nabeul region, where good ratings are plentiful, the Royal Tulip Korbous does not feature in the Top 5 despite its very good rating of 8.4 (901 reviews). Sfax boasts just 5 hotels above 8.